Privacy Policy
Effective Date: 7/11/2026
Welcome to Special Needs Sitters ("Special NeedsSitters," "we," "our," or "us").
We valueyour privacy and are committed to protecting your personal information.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Special Needs Sitters mobile application, website, and related services (collectively, the"Platform"). By using our Platform, you agree to the practices described in this Privacy Policy.
''No mobile information will be shared with third party/affiliates for marketing or promotional purposes.''
1. About Special Needs Sitters
Special Needs Sitters is a mobile marketplace that connects families seeking experienced caregivers for children with special needs with qualified Special Needs Sitters looking for work. We do not employ caregivers or provide childcare services directly. We provide the technology platform that facilitates connections between families and caregivers.
2. Information We Collect
Depending on how you use the Platform, we may collect:
Personal Information
Full name
Email address
Phone number
Date of birth
Profile photo
Mailing address
Emergency contact information
Family Information
Families may provide:
Child's first name or nickname
Child's age
Medical diagnoses (optional)
Allergies Medications
Behavioral information
Mobility needs
Communication preferences
Care instructions
Emergency contacts
Families should only provide information necessary to help caregivers provide appropriate care.
Caregiver Information
Caregivers may provide:
Resume
Work experience
Certifications (CPR, First Aid, RBT, CNA, etc.)
Education
Professional references
Areas of experience
Availability
Hourly rates
Driver's license information (if required)
Background check information
Identity Verification
To promote safety, caregivers may be required to submit identification documents and complete background screening before becoming eligible to receive bookings.
Payment Information
Payments are processed by trusted third-party payment providers.
Special Needs Sitters does not store full credit card or debit card numbers on our servers.
Device Information
We may automatically collect:
Device type
Operating system
Browser information
IP address
App version
Device identifiers
Crash reports
Location Information
With your permission, we may collect your location to:
Match families with nearby caregivers
Improve search results
Provide location-based services
You may disable location services at any time in your device settings.
3. How We Use Your Information
We use your information to:
Create your account
Verify identities
Match families and caregivers
Process bookings
Facilitate secure messaging
Process payments
Improve the Platform
Respond to customer support requests
Prevent fraud
Maintain Platform safety
Send service updates
Comply with legal obligations
4. Background Checks Caregivers may be required to complete a background screening through an authorized third-party provider. Background check results may be used to determine eligibility to use the Platform.
5. How We Share Information
We may share information:
Between Users
Families and caregivers may see certain profile information necessary to facilitate bookings.
For example: First name, Profile photo, Experience, Certifications, Reviews, General location.
Sensitive personal information will not be shared unless necessary to complete a booking or required by law.
Service Providers
We may share information with trusted providers that help us operate the Platform, including:
Payment processors
Background screening providers
Cloud hosting providers
Customer support providers
Analytics providers
Email and SMS providers
These providers may only use your information to provide services on our behalf.
Legal Requirements
We may disclose information if required by law or to:
Respond to court orders
Protect user safety
Investigate fraud
Enforce our Terms of Service
6. Data Security
We use commercially reasonable administrative, technical and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
You may:
Update your profile
Correct inaccurate information
Change notification settings
Disable location services
Delete your account (subject to legal or operational retention requirements)
8. Data Retention
We retain personal information only as long as necessary to:
Provide our services
Resolve disputes
Meet legal obligations
Prevent fraud
Enforce our agreements
Certain records may be retained after account deletion where required by law.
9. Children's Privacy
Special Needs Sitters is intended for adults who are at least 18 years old. The Platform is not directed to children under 13. Parents may provide information about their children solely for the purpose of obtaining childcare services.
10. Cookies and Similar Technologies
Our website and mobile app may use cookies and similar technologies to:
Remember preferences
Improve performance
Analyze usage
Enhance user experience
You may manage cookie preferences through your browser settings where applicable.
11. Third-Party Services
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of third-party providers. We encourage you to review their privacy policiesseparately.
12. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to request access to, correction of, or deletion of certain personal information, subjectto legal exceptions.
13. International Users
If you access the Platform from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date and provide notice where required by law.Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy.
15. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, rented, or disclosed to third parties except as required to provide the requested messaging service or as required by law.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Special Needs Sitters
Email: info@specialneedsitters.com